Route

Free Returns and Route Package Protection saves you time and money.

Exchanges and Returns
With Route Package protection, you get return shipping covered.

Package Protection
Coverage in case your package is damaged in transit, stolen, or doesn't arrive.

Instant Issue Resolution
Get a refund or replacement in just a few clicks.

24/7 Claim Support
Route is here for you whenever an issue arises - with an average response time of under an hour.

To file a claim, please click here

To initiate a return, please click here

Route package protection extends coverage for online purchases that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery, where Route traces the transportation. Route App, Inc. (Route) is the named insured on the shipping insurance policy (Policy); Route Insurance Services (RIS), Route's licensed producer entity, procures the policy from SEG Insurance Ltd. Route, through RIS, may receive compensation for its services. A portion of the amount collected by Route is sent to the merchant to cover returns.