Shipping & Return Policy

Shipping Rates & Delivery Estimates 

  • Shipping charges for your order will be calculated and displayed at checkout. Currently, we offer complimentary shipping in the continental US (excluding territories of the United States) for orders above $49.
  • A flat rate of $10 will be charged for orders that are below $49.
  • International Shipping: Currently, we do not sell or deliver our products outside of the continental U.S.
  • Usually, all orders are delivered between 5~15 business days, excluding extreme conditions during peak holiday seasons such as Black Fridays or Christmas.

 

Order Processing

  • All orders are processed within 1-5 business days, excluding weekends or holidays.
  • There will be a 3-hour window to edit your order after you place the order. 
    • Please edit your order after log into your account here.
  • If we are experiencing a high volume of orders, the processing of orders may be delayed.

 

Requesting Shipping Address Change After Ordering

  • There will be a 3-hour window to change the shipping address after you place the order. 
  • Please change your address after log into your account here.

 

Shipping Delays & Lost Packages

  • If you experience any delays or if your package is lost during transit, please contact us at support@topjoblab.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • If we are experiencing a high volume of orders, shipments may be delayed.

  • Once your package is marked as delivered by our shipping carrier and proof of delivery is provided, we consider the order fulfilled.

    If you’re unable to locate your package after it has been marked delivered, we kindly ask that you do the following:

    1. Check around your delivery location – sometimes carriers leave packages at side doors, porches, or with neighbors.

    2. Contact FedEx directly with your tracking number to file a claim or request further details.

    Unfortunately, once proof of delivery is confirmed, we are unable track the location of the products, as the responsibility for locating the package shifts to the carrier.

    We appreciate your understanding and are happy to assist with any documentation needed to support your claim with shipping carrier.

 

Damaged or Defective Products

  • Please inspect your order upon reception and contact us at support@topjoblab.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange for a replacement, refund or any other adjustment as needed.
  • Our furniture is large and expensive to ship. To keep prices fair for everyone, we ask customers to cover return shipping and a modest 10% restocking fee for non-defective returns.

 

Return

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • We can only accept return only if the item is 
    • Unassembled
    • In original packaging
    • Free of stains, odors, or damage.
  • A restocking fee (10% of the retail price of products ordered) will be charged to all customers. Fees will be forfeited if products delivered to customers on the day of delivery already damaged or defective due to quality control issue.
  • If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted, and a refund will be not be processed.
  • We charge a return shipping fee based on the retail price of the returning items
    • $10 will be charged for items that have a combined retail price less than $100
    • $20 will be charged for items that have a combined retail price between $100 and $220
    • $30 will be charged for items that have a combined retail price between $221 and $520
    • $50 will be charged for items that have a combined retail price over $521
  • To start a return, please click here.

 

Refund

  • Your refund will be issued after our warehouse team has received your return and checked in and verified the items. This process can take up to 14 business days. You will receive a confirmation email when the refund has been processed, and it will then take an additional 2-5 business days for the funds to be reflected back to your original payment method. We appreciate your patience while we work to process your return.


You can always contact us for any question at support@topjoblab.com.